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Head of Case Management Operations – Birmingham & West Midlands

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Head of Case Management Operations – Birmingham & West Midlands

Package Details: £55,000 – £60,000 Per Annum + Excellent Company Benefits
Contracted Hours: Permanent, Full Time
Location: Birmingham and wider West Midlands – Hybrid (Community / Office)

Remit:
OH Talent Solutions are working with a valued client — a CQC-regulated care provider — who are currently looking to recruit a Head of Case Management Operations to build and lead their in-house case management function. This is a genuinely significant leadership role, acting as the single operational point of contact for solicitors, insurers and external case management companies across complex, catastrophic and long-term community care packages.

The Role:
You will design and oversee an end-to-end case management pathway, enabling legal teams to instruct one regulated provider from initial assessment through to long-term community care. You will lead a team of Case Managers and Local Care Managers, build key relationships with law firms and insurers and drive quality, compliance and commercial growth.

Key Responsibilities:

Leadership and team management:

  • Recruit, supervise and appraise Case Managers and Local Care Managers, ensuring safe caseloads and effective staff deployment

  • Provide regular clinical and operational supervision, supporting decision-making, escalation and risk management

  • Set and monitor KPIs including time from referral to assessment, visit compliance, report timeliness and safeguarding performance

Operational case management:

  • Oversee triage, assessment and care planning for complex clients including ABI, spinal injury, catastrophic injury, paediatrics and complex neurological and mental health

  • Ensure care plans are person-centred, outcome-focused and CQC compliant

  • Monitor clinical and functional outcomes and adjust care plans in response to changes in need, risk or litigation stage

External liaison:

  • Develop and maintain structured relationships and SLAs with independent case management companies

  • Act as primary contact for claimant and defendant solicitors and insurers on care delivery, risk, safeguarding and client progress

  • Provide timely structured updates and reports to inform interim payment applications, care cost schedules and settlement discussions

Pathway and service development:

  • Design and maintain a clear pathway from referral through to long-term community care for catastrophic and complex cases

  • Standardise templates for assessments, care plans, outcome reports and costed proposals

  • Contribute to tenders, framework applications and commercial negotiations

Governance, quality and safeguarding:

  • Ensure robust safeguarding practice across all case-managed packages

  • Lead audits on documentation quality, visit compliance and communication timelines

  • Chair internal complex-case panels and contribute to quality improvement plans

Requirements:

Essential:

  • Registered health or social care professional — RMN, RGN, OT, Social Worker or equivalent

  • Significant experience managing complex caseloads including ABI, spinal injury or catastrophic injury

  • Proven track record leading teams or services including supervision and performance management

  • In-depth knowledge of CQC regulations, safeguarding and risk management in community settings

  • Experience working with solicitors, insurers or statutory commissioners on high-value complex packages

  • Excellent communication, negotiation and report writing skills

Desirable:

  • Experience in catastrophic injury and medico-legal case management in the independent sector

  • Knowledge of NHS Continuing Healthcare and ICB processes across Birmingham and Solihull

  • Experience contributing to bids, tenders and commercial discussions

Package:

  • £55,000 – £60,000 per annum dependent on experience

  • Hybrid working — Birmingham and West Midlands community and office based

  • Full time permanent

Contact Details:
If you would like to be considered for this exciting opportunity, please contact OH Talent Solutions on 02393 871 484, alternatively you can apply by sending us an updated CV to applications@ohtalentsolutions.co.uk

Please note all enquiries & applications are treated fully confidential
** Refer a friend scheme – Earn £250 for each candidate you recommend to us that we subsequently go on to place in work **

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